Terms & Conditions

Terms & Conditions

Last updated: 29 April 2026

Welcome to Sakeya.sg. By accessing or using our website, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please refrain from using our services. We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

1. Company Information

References to “we”, “us”, or “our” refer to Sakeya.sg, a business registered in Singapore with UEN 53459848W. “You” refers to any user or customer accessing the website.

2. Age Restriction

You must be at least 18 years old to purchase alcohol from our website. We reserve the right to request valid identification upon delivery. Orders will not be released to persons under 18.

3. Accounts Responsibility

If you create an account, you agree to provide accurate information and maintain the confidentiality of your login credentials. You are responsible for all activity conducted under your account.

4. Shipping & Delivery

  • Free chilled islandwide delivery for orders above $150.

  • Orders below $150 incur a $15 delivery fee.

  • Contactless delivery is available upon request.

  • Once delivered, responsibility for the goods transfers to the customer. However, if your order arrives damaged or incorrect, please refer to our Returns & Refund Policy.

  • Address changes after 30 minutes from order placement may incur a $15 redelivery fee.

  • A $15 redelivery fee applies if delivery fails due to inaccessibility, incorrect address, or if no eligible adult (18+) is present to receive the order.

5. Breakage & Damage

All orders are packed with care. If you receive a damaged bottle:

  • Please notify us within 48 hours of delivery.

  • Provide clear photos of the damage and packaging to info@sakeya.sg.

  • If validated, we will arrange a replacement or refund.

  • We are not liable for damage caused by mishandling after delivery.

6. Returns & Refunds

  • Return Window: We offer a 7-day return policy from the date of delivery.

  • Eligibility: To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to the nature of alcoholic products, we do not accept returns for "change of mind" once the product has been delivered.

  • Return Process: To initiate a return, please contact us at info@sakeya.sg within the 7-day window.

  • Return Costs: For defective, damaged, or incorrect items, return shipping will be arranged and covered by us. Returns for other reasons are generally not accepted.

  • Refunds: Once your return is received and inspected, refunds will be processed to the original payment method within 5 to 7 business days.

7. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Submit false or misleading information.

  • Interfere with the website’s security or functionality.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for delivery delays beyond our reasonable control or loss/damage occurring after successful delivery.

9. Intellectual Property

All content on Sakeya.sg, including text, images, and logos, is owned by or licensed to us. Unauthorized reproduction is prohibited.

10. Governing Law

These Terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.

11. Contact Information

For all enquiries, please contact: