Return & Refund Policy

Returns & Refund Policy

1. Return Window We offer a 7-day return policy starting from the date of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging.

2. Damaged or Incorrect Items If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. Please include photos of the items and the packaging for verification so we can resolve the issue promptly.

3. Non-Returnable Items For safety and quality assurance, we cannot accept returns for:

  • Opened or consumed products.

  • Items not in their original condition or missing labels.

4. The Return Process

  • How to start: To initiate a return, please contact us via the details below.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the incorrect product was sent.

  • Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Please note that original shipping fees are non-refundable.

Contact Information

For all return requests, quality inquiries, or assistance, please reach out to our team:

  • Business Name: Sakeya.sg

  • Company Registration (UEN): 53459848W

  • Address: 1A Pine Grove, Singapore 590001

  • Email: info@sakeya.sg

  • Tel / WhatsApp: +65 9796 7297

  • Official Website: sakeya.sg